FAQ

How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment details, and complete the purchase.

Do you offer international shipping?
No. We only ship in Australia.

Can I change or cancel my order after placing it?
Once an order is confirmed, it’s processed quickly, so changes or cancellations may not be possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible, and we will do our best to assist you.

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal. You can choose your preferred payment method at checkout.

What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a return, exchange or reimbursement and ensure you receive the correct product.

Do you offer gift cards?
No, we don't offer gift cards.

How do I return an item?
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return items within 30 days of receiving your order. If you need to return your order, please contact our customer service team as soon as possible, and we will do our best to assist you.